Refunds.
Samajha is operated by Brittle Hollow Labs Private Limited, Mumbai. This policy applies to every paid plan and forms part of our terms of service.
10-day full refund
If you cancel within the first 10 days of a month, we refund that month in full to the original payment method. Not pro-rata — the whole month back. No questions, no forms, just email karan@samajha.com.
What you can cancel, and when
- The free plan has nothing to cancel. It is 5 classes in total, no card is taken, and nothing is ever charged automatically.
- Basic — ₹3,499 per month per student, 5 classes a week. Cancel any time; you keep access until the end of the month you have paid for.
- Advanced — ₹5,999 per month per student, 10 classes a week. Cancel any time; you keep access until the end of the month you have paid for.
- There is no lock-in, no minimum term and no cancellation fee.
How to cancel
Any one of these works, and they all take effect immediately:
- Cancel from your account page inside the app.
- Cancel the UPI AutoPay mandate directly in your UPI app — this cancels the subscription too.
- Email karan@samajha.com and we will do it for you the same day.
How long a refund takes
We initiate the refund within 3 working days of your request. Once initiated, it normally reaches the original payment method within 5–7 working days, depending on your bank or UPI provider. We refund only to the payment method used for the original charge — we cannot send it anywhere else.
After 10 days
That month isn't refunded, but you can still cancel and you won't be billed again. Your child keeps access for the rest of the month you have already paid for.
Failed payments
If a scheduled payment fails, the tutor pauses after 3 days. Nothing is deleted — your child's history, progress and weak-area records stay exactly where they are, and everything resumes when the payment goes through.
Talk to a human
Email karan@samajha.com — the founder reads everything and replies the same day. Full contact details are on our contact page.